Support
Write from the email on your Paddle receipt when the question is about a payment. Include the Paddle order number. We reply within two business days.
Do not send card numbers. Paddle has the payment. We cannot see the card.
Install UITG Smart Table from its Chrome Web Store listing, in desktop Chrome. This website does not host the extension file. The store listing is added here when the listing URL is public. Until then, use the name UITG Smart Table in the Chrome Web Store search.
Open the extension and restore the license with the email on the Paddle receipt. If it is still locked after the receipt has arrived, email that receipt’s order number to anna.chen@uitg.co. We activate the license, or we refund under the refund policy if we cannot.
Pro stays with the buyer, not with one browser install. Restore it with the receipt email. One license covers up to 3 Chrome profiles that you personally use. It does not cover other people.
The extension includes 3 completed exports. Number 4 needs Pro at $19.90, paid once on the checkout page. Clearing the extension to reset the 3 uses is outside the license.
The extension reads the HTML table on the page. Pages that draw the grid as images, or that block extensions, will not produce a clean sheet. Email us the page address if a normal HTML table fails. Check the sheet before you rely on the numbers.
Refund rules are on the refund page. The buyer invoice for a card payment is the Paddle receipt. Ask Paddle from that receipt for a billing copy, and write to us if the license also needs to be turned off.